Effective Date: 25/05/2025

Ceylon Dumbara respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how your information is protected when you interact with our website and services.

1. What We Collect

We may collect various types of information, including:

• Name, email address, phone number, and company name
• Shipping and billing addresses
• Payment information (handled securely via third-party providers)
• Order history and customer preferences
• Website usage data through cookies and analytics tools

2. Purpose of Data Collection

Your information helps us:

• Process orders and deliver products
• Respond to customer inquiries and provide support
• Improve our website, services, and product offerings
• Send relevant updates, promotions, and newsletters (only with your consent)
• Comply with legal obligations and prevent fraudulent transactions

3. How We Protect Your Data

We use appropriate administrative, technical, and physical safeguards to protect your personal data. This includes encrypted connections (SSL), secure servers, restricted access, and firewall protection. However, no online system is 100% secure.

4. Cookies and Tracking

We use cookies to enhance your user experience, understand user behavior, and improve our website performance. You can disable cookies via your browser settings, but this may affect some functionalities.

5. Sharing of Information

We do not sell or trade your personal data. We may share limited information with:

• Service providers who help us fulfill orders or operate the website
• Legal authorities, if required for compliance with laws or legal processes
• Third parties in the case of a merger, acquisition, or business transition (with prior notice)

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to request access to your data, correction of inaccuracies, or deletion of your information. Please contact us at [insert contact details] for assistance.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new effective date. We encourage you to review the policy periodically.