Effective Date: 25/05/2025

At Ceylon Dumbara, we stand by the quality and integrity of our products. While our goods are typically non-returnable due to their perishable nature, we understand that issues may arise. This Return Policy outlines when and how you can request a return or refund.

1. Return Eligibility

We accept returns or replacements only if:

• The product received is damaged during transit
• The item is incorrect or missing compared to your order
• The issue is reported within 7 calendar days of receiving the order

To be eligible, items must be unused, unopened, and in their original condition and packaging.

2. Non-Returnable Items

Due to hygiene and food safety standards, we do not accept returns for:

• Opened spice packs or containers
• Products not reported within the return window
• Customized or private-label products unless defective

3. Return Process

To initiate a return, please contact our support team at [insert email/phone] with:

• Order ID
• Photos of the product and packaging
• Description of the issue

Once approved, we’ll provide instructions for returning the product. Returned goods must reach us within 14 days from approval.

4. Refunds & Replacements

Upon successful return and inspection, we will:

• Issue a refund to your original payment method within 7–14 business days
• Or send a replacement product based on your preference

Refunds will not include the original shipping cost unless the return was due to our error.

5. Shipping Costs

Customers are responsible for return shipping unless the return is due to damaged or incorrect items shipped by us.

6. Cancellations

Order cancellations are accepted only before the item has been dispatched. Once shipped, cancellation is not possible, and our return policy will apply.

7. Contact Us

For any questions or return requests, reach us at [insert email/contact form link]. We are here to ensure your satisfaction.